Yes, the beneficiaries are entitled to know about the trust and why it is being wound up. If you don't hear from the client relations manager within 14 days, write to the SLCC and they will insist that the solicitors deal with this. If you haven't done so already go to https://www.scottishlegalcomplaints.org.uk/
Your welcome. Don't forget to leave a positive rating so that I am credited for my time.