How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jo C. Your Own Question
Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 31300
Experience:  Over 5 years in practice
12826847
Type Your Law Question Here...
Jo C. is online now

I moved my telephone line and broadband from tak-talk to

Customer Question

I moved my telephone line and broadband from tak-talk to b.t.on the 25 july 2016.my b.t. router did not arrive until 6 august.the service from b.t. cmmenced on 8 august.on monday i started having problems.on wenesday i cancelled my order with b.t. and was told i still had to pay £203.27 for telepuone line and broadband and £68 for their equipment.b.t.told me was passed my cooling off period that started 25 july. i thought cooling off periods started when service started.is it right and legal that i have to pay for a cancelled service for the full duration of my contract.
Submitted: 11 months ago.
Category: Law
Expert:  Ash replied 11 months ago.

Hello my name is ***** ***** I will help you with this.

Did you get email confirmation of the order from BT?