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Hello my name is ***** ***** I will help you with this.
Have they said why it only had one key? When you ordered it, did they say it only had one key?
I needed more information before I can give you the legal answer.
You need to write and set out your losses and request another key at their cost or the refund of that new key within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://s3-eu-west-1.amazonaws.com/hmctsformfinder/n1-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
I think you should have a spare. So I dont see why you should be put out.
I have a lease car and have two keys!Does that clarify?
No he can not. In law you should have two keys.
Please take the steps I have outlined above.
Does that clairfy?
Sure. Good luck!