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Thank you for your question
My name is Clare
I shall do my best to help you but I need some further information first
Who was the loan with and was it secured in any way?
Have regular payments been made?
Was it secured on a property?
My apologies - we are all working lawyers and cannot be online all the time - and today I had an Court case in the afternoon.
In addition the very annoying popup about phone calls is site based and (sadly) beyond my control
Was this a first or second mortgage?
What has your husband done with the money - and what is the nature of his mental health problems
When was the diagnosis and how aware was the bank of his problems?
You are certainly entitled to an annual statement and their failure to provide one is a matter that you can complain about to the financial Ombudsman
You may even be entitled to some minor compensation but sadly it is not a mis administration which entitled you to have the debt written off
Please ask if you need further details