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Hello my name is ***** ***** I will help you.
What is it you would like to Know about this today please?
Yes, but you haven't asked a question!
Note, it may be the morning when I reply
Then looking at the documents you have sent you are entitled to.
In any event it is quite proper not to pay full amount until the work is done - otherwise how would you know the builder will actually do it or make a proper job.
Under the Consumer Rights Act 2015 you are entitled to work to be done with all reasonable skill and care.
So yes, you can keep payments until the work is completed and to a proper standard
Can I clarify anything for you about this today please?
What would you like help with today please?