Hello Milan my name is ***** ***** I will help you.
What does the policy say about cancellation fees for matters when you can't drive please?
Sadly not - unless the terms say.
If the policy allowed you to cancel because of illness then you could.
But if the policy does NOT allow this then you can not just cancel. Otherwise lots of people could just say they are not able to drive.
But if you wish to dispute the charge you can take it to the Financial Ombudsman who offer a free, independent service at: www.financial-ombudsman.org.uk
Can I clarify anything for you about this today please?