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Hello my name is ***** ***** I will help you with this.
Just to clarify, you didn't install in the first instance?
Ok - then you dont need to fit them.
You only need to re-supply them. Nothing more
They can try and sue you, but if you are just doing this as a gesture of goodwill, this is not an admission of liability.
Therefore you only need to supply new ones, not install
Can I clarify anything for you about this today please?
No, if its an error, then its just an error.
You should put Errors and omissions excepted though
Does that clarify?
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