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How long after paying did the couple request the balance back? Also, please can you tell me what your cancellation terms are, which the couple would have been made aware of. Thank you
Hello sorry no I only received your response today. Can I just check how long before they were due to stay did they cancel?
Did you have the opportunity to re-advertise the available spaces and did you find a replacement?
Yes the full sum they paid, after all it is what you would have received from them had they proceeded with the booking and these are your losses if you had to refund them for not staying and you could not have recouped these because the cancellation was at such short notice and did not allow you to re-advertise
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