Hello my name is ***** ***** I will help you with this.
How did you pay for hair extensions please?
Its an additional service, some people prefer a telephone call.
We can continue online if you prefer that, it was just an option for you
I did ask for more information - How did you pay for hair extensions please?
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://s3-eu-west-1.amazonaws.com/hmctsformfinder/n1-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
However if you paid by CREDIT CARD then your bank is also jointly liable under S.75 of the Consumer Credit Act 1974, therefore your card issuer may also be able to dispute this for you.
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