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Hello my name is ***** ***** I will help you,.
What is it you want to achieve? Claim back the £150?
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://s3-eu-west-1.amazonaws.com/hmctsformfinder/n1-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
This is breach of contract by false representation (as to the £150).
Can I clarify anything for you about this today please?
Yes you have a case based on what you have said.
They failed to act with all reasonable skill and care. They didn't tell you that additional fees were required in advance.
Does that help?
But they didnt make it obvious. They should have reasonably brought it to your attention - they did not.
That is what you are saying.
Exactly. Which is what they reasonably should have done.
Does that clairfy?