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Hello my name is ***** ***** I will help you with this.
How much is a replacement of same condition/value?
You need to write and set out your losses and request a refund of that cost within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://s3-eu-west-1.amazonaws.com/hmctsformfinder/n1-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
If there are any notices then they need to reasonably bring it to your attention at the time of contract. This was not done and therefore they can now seek reliance on that term they are trying to incorporate after the contact has been agreed.
Can I clarify anything for you about this today please?
Not unless it was brought to your attention it had to be picked up within a certain time
Does that clarify?
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