In what way do you mean regulated?
Can you explain you situation in more detail please?
What is the issue exactly, have you paid money but not been granted a tenancy? Can you clarify please.
So you have email correspondence from the agent confirming that the flat is uninhabitable and that you have vacated.
This is what you do:
1. Formally write a letter to the agent, set out the facts, refer to emails (date/time) which confirm property is uninhabitable and that you vacated and returned keys. Give the agent 14 days to return funds in full. State if funds not refunded you will go to court and in addition will claim costs and interest at the court rate of 8%. You have to do this before you go to court.
2. If No response, you file a claim via moneyclaimonline.com (online small claims court). Complete the claim form etc, pay the fee, court will issue the claim on the agent. If the claim and particulars of claim are issued together then the agent has 14 days to pay, defend claim. If the agent fails to respond you go back to court for judgment in default. If agent files a defence you have a specified time to respond.
Do you have any questions or queries? I am happy to assist further.
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