Many thanks for your patience. When a consumer enters into a contract for work and materials, where the main focus is labour and skill, the Consumer Rights Act 2015 says that the work must be:
• Carried out with reasonable care and skill (to the same standard as any reasonably competent person in that trade or profession);
• Finished within a reasonable time (unless a specific time has been agreed); and
• Provided at a reasonable price (unless a specific price has been agreed).
In addition, any information said or written is binding where the consumer relies on it. This will include quotations and any promises about timescales or about the results to be achieved.
In the circumstances the issues are with the time it has taken to do the work. If the delay was solely or mainly due to the customer having had extra work done, in addition to the originally agreed work, then they will have to be flexible and understanding that this is not your fault and that you are not acting unreasonably in the circumstances.
Had the delay been unreasonable and caused by you then the client could have potentially asked for a price reduction or in circumstances where the work had to be done immediately and could not wait any longer – pursue you for the difference in price for getting someone else to finish it. They cannot get a refund for all the work and materials already carried out, so don’t worry too much about such threats.
The main issue as it stands is the breakdown in relationship between you. He may not want you doing any more work for you, you may not want to work for him or trust him with being paid at the end of the work. Unless you can work together and negotiate a way forward that works for both of you, you may not be able to resolve this. As mentioned, any potential action he can take will really be limited to the difference in price to get someone else to finish the work but it would also be relevant that this delay was caused by the extra work they had requested so it may affect how much you would be liable for as well.
This is your basic legal position. I have more detailed advice for you in terms of the rights you have should they try and take this to court, which I wish to discuss so please take a second to leave a positive rating for the service so far (by selecting 3, 4 or 5 stars) and I can continue with that and answer any further questions you may have. Don’t worry, there is no extra cost and leaving a rating will not close the question and we can continue this discussion. Thank you