I’m afraid that the news is not good. The contract is in her name and she didn’t pay it. If she was relying on you to give her the money or to pay it, then it is a matter between you and her.
I’m sorry to tell you that even a court application to remove the incorrect rating and transfer it to you is unlikely to succeed. Sorry.
Can I clarify anything for you?
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We can still exchange emails.
You can of course complain to the ombudsman but you would only have a complaint that would be upheld if you had actually cancelled it or told them that you didn’t want it to roll over at the end of the period.
Telephone contracts normally rollover because people forget to renew the what they don’t want is for their telephone service to cease suddenly after 12 months months.
Solicitors will not have any more luck in getting this reference moved from your friends account to yours, than you will.
It’s unlikely that having a document confirming the circumstances or even an explanation on the application form is going to make much difference but it’s essential that she does give those circumstances.
Please rate the service positive. Best wishes.