Do you have a copy of the signed will?
Are you an executor?
Have you put the request for the will in writing?
How long have they been looking for it?
You have a claim in negligence against the bank. They haven’t founded after two years, then they are not going to find it.
If you have a copy of the signed will, you are going to need a statutory declaration from the bank with regard to the loss of the will and a court application to have it admitted to probate as a true copy of the original.
The bank are liable for the costs you incur in doing this.
Unless you have experience of this kind of litigation, the better getting a solicitor to write to the bank asking for the statutory declaration and also to make the application to court.
Can I clarify anything for you?
Please rate the service positive. It’s an important part of the process by which experts get paid.
We can still exchange emails.