Have you threatened to complain or have you already complained to the Financial Ombudsman Service?
If not, write to them (don’t try to deal with it on the telephone) and tell them that unless you have a cheque in full payment, by a particular date 10 days hence, sayFriday, 16 September 2016, you will refer the matter to the Financial Ombudsman Service. You also reserve the right to issue Small Claims Court proceedings against them.
If you don’t hear back from them by then, then report it to the Financial Ombudsman Service as a complaint.
Many of these Lloyds/TSB mis-selling claims have been dealt with by a third party firm, Huntswood who have been winding down their operation and yours may be caught up in the wind down. You also have to bear in mind that my understanding is that LTSB have had more mis-selling claims than any other bank.
Notwithstanding that, your complaint is against Lloyds TSB.
Can I clarify anything for you?
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