How can I help with this please?
Is there any merit to her claims?
What is the specific nature of her problem?
The short answer is that it is just not really possible to tell in this forum whether or not her argument is a good one. We don’t know the basis of her complaint.
The fact that she is just displeased is a non issue. Unless your contract said that satisfaction was guarantee it was not. The CRA will only demand that your work is of a reasonable standard. You don’t have to please the unreasonable. There are just customers who can’t be pleased.
The reality though is that there is no point in trying to negotiate forever. If she won’t talk to you then you will have to make a decision. Either you write the money off or you sue.
If you are prepared to sue then send her one letter giving her 14 days to pay and making it clear that if she does not you will sue her at the small claims court.
If she does not pay then issue here
At least then you will get a resolution upon this.
Can I clarify anything for you?
No problem and all the best.
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Remember that I am always available to help with your questions. Even if I am in Court I will usually pick up a question within 12 hours. For future information, please start your question with ‘For Jomo1972’.