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Hello my name is ***** ***** I will help you with this.
Is it a term of her tenancy who pays the electricity bill, do you know please?
Ok - if there is nothing in the tenancy agreement then even if no payment is made, your partner can not be evicted for that.
Your partner could only be evicted for breach of the agreement or rent arrears. If none of these happen then there is no risk. Your partner has taken all reasonable steps by attempting to contact the company on the meter without luck.
In any event there is something called backbilling which means your partner, at most, would be responsible for the previous 1 year's use only, nothing more.
So your partner does not need to worry, it does not sound like it would be a breach of the agreement.Can I clarify anything for you about this today please?
Sure. I have no idea who she should contact, as you have tried on the meter. Each flat is likely to have its own supplier as people can change at any time.
Does that clarify?
All the best.