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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 70198
Experience:  Over 5 years in practice
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Removers delivered dressing table. New carpet on floor. No

Resolved Question:

removers delivered dressing table. New white carpet on floor. No protection on their shoes. (A boiler repair man asked me on same week if he needed to in kitchen. I said yes). I tried to get stains out that they left. After 2 weeks complained.
They say I never mentioned any stains at time of delivery and delivery men said they left none.(Mandy Rice Davies applies=they would say that).
Not at all sympathetic. Have I remedy
Submitted: 10 months ago.
Category: Law
Expert:  Jo C. replied 10 months ago.

How long ago was this?

Customer: replied 10 months ago.
3 weeks ago
Expert:  Jo C. replied 10 months ago.

Why didn't you notice the marks immediately?

Customer: replied 10 months ago.
It was the following day. I thought I could get the stains out myself. Tried water then proprietry brand Then asked a friend . THen realised stains not coming out. They had not wiped feet properly.
Expert:  Jo C. replied 10 months ago.

So this is mud effectively?

Customer: replied 10 months ago.
probably
Expert:  Jo C. replied 10 months ago.

Thanks for the information.

I am sorry but I cannot give you good news then.

I’m afraid that if this is just mud then there isn’t a claim. That does not cause damage. That just creates a cleaning task. Unfortunately people do that all the time. There is no obligation upon a tradesmen not to leave mud stains on a carpet.

I'm sorry this isn't the answer you wanted but it is the position that you face and I have a duty to inform you truthfully.

Hope this helps. Please let me know if you need more information.

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