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Questions are listed and experts can pick them up. Do you still need assistance James? I can help you with this.
I can reply now and help if that assists you?
I can assist this as this is a contractual dispute. Can you tell me if their terms in fact do allow them to reverse a transaction?
I assume AirBnB vets the client whereas this Homeaway does or did not?
Ah ok. Well potentially you have a claim under the Consumer Rights Act 2015 or Sale and Supply of Goods and Services Act 1982, as you could argue they have failed to act all reasonable skill and care.
Unless they say they only market, nothing more then I think you have a valid claim. In that case you do not have to pay back the £800 as you can argue they should have done more.
Indeed I would have also assumed they would vet clients as AirBnB do. But unless they expressly said that they only market, nothing more, then I think you have an arguable claim.
If you do not pay the money back then all they can do is issue a County Court claim. Given the value it would be a small claim so even if you lost then you wouldnt be liable for expensive Solicitor fees.
Can I clarify anything for you about this today please?
If this answers your question could I invite you to rate my answer before you go today, otherwise the site doesn’t pay me for the time spent with you. Thanks in advance and good luck.
Sadly I am not permitted to do that, as its against site rules.
But a local firm should be able to do this for you.
I hope that helps.
All the best! Please dont forget to rate before you go.