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You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can get the forms online at: https://www.scotcourts.gov.uk/taking-action/small-claims
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £3,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
Yes I agree. You should say that they are in breach of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Does that clarify?
Sadly I cant write the letter for you. All you need to say is you want your money back, otherwise you are going to Court
Because they refused to let you cancel.