I do not believe that stating that the terms and conditions are available on the website is sufficient because a person may not have Internet access. Obviously you do but they don’t know that you do.
I seem to remember there is also been a ruling on this whereby it must also state that if you don’t have Internet access, you can get a copy by asking and giving the telephone number to call.
It would not be sufficient if the client care letter was sent to your daughter in law and son if the solicitors had not investigated as to whether you really wanted this to happen and it wasn’t your son and daughter-in-law doing something you didn’t want. In this case, it appears that you did want it, but you had not been advised of the ramifications and then potentially getting rid of the house from underneath you. To my mind, that is negligence.
It is normal for the buyers address not to be on any documentation although there must be correspondence somewhere, which you would not normally see, between the solicitor and the buyer. That could be all done by email.
There is another potential issue here and that is that this is in effect a sale and rent back. These schemes are regulated by the Financial Conduct Authority although it’s unlikely that this comes under the scope of the regulations because it’s an arrangement in private between family members. If it wasn’t family members, there are strict rules. However from your point of view, the safeguards in place for private individuals who are not connected should still have been looked at in principle by the solicitor that acted on the sale .
Here is a little bit on sale and rent back
what I would do is speak to the current solicitors and ask them how they propose to make sure that your occupation of this property is protected. If they are not able to do anything or are unwilling to do anything, go and see another firm of solicitors with a view to bringing an indemnity claim against them.
If you just press the rating button (thank you) the thread will remain open and do anything else crops up, we can still exchange emails.