The main issue here would be that you did not specify what you would use the chair for and what may come into contact with it. As you can imagine, the sellers will not be expected to go through every possible option with you and ask you questions about how it may be used or what may come into contact with it so this would be your responsibility to check before buying that it would be suitable or not damaged as a result. There are unlimited possibilities as to what may come into contact with the furniture so it is for you, as the customer, to enquire about the possible issues that may arise if you know that something other than what would be considered normal use, would come into contact with it.
As far as your legal rights are concerned, when a consumer makes a purchase from a business seller, they will have certain 'statutory' rights under the Consumer Rights Act 2015. The law states that the goods must be:
· of satisfactory quality – they must not be faulty or damaged when you receive them;
· as described – they must match any description given to you at the time of purchase; and
· fit for purpose – they should be fit for the purpose they are supplied for,
The item was of satisfactory quality when received, it was as described and to argue that it is unfit for purpose when you did not specifically buy it for administering medication on it and it was not descried as being fit for such purpose, would be difficult too.
So from a legal perspective this would likely come down to misuse because you have used substances which are not considered normal use on it and you did not check that it is compatible with such substances.
So t be able to get them to repair or replace the chair you must be able to show that it was the actual chair or materials used on it that were faulty. Bringing medication in contact with the chair is not going to be considered normal use which makes it faulty, unless t was specifically bought for this purpose and described as such, or you had enquired about it at the start and given promises that it will not affect the chair in any way. It is like saying that you have placed a hot drink on the arms and it has left a mark – this is not considered normal use and unless it was described as being heat-resistant then there would be no argument that this was a faulty product.
There are steps you can take to pursue this further and pile some pressure on them to try and resolve this, but in the end if it is considered in court, the above is what it would look at when making a decision.
This is your basic legal position. I have more detailed advice for you in terms of the options you have to take this further, which I wish to discuss so please take a second to leave a positive rating for the service so far (by selecting 3, 4 or 5 stars) and I can continue with that and answer any further questions you may have. Don’t worry, there is no extra cost and leaving a rating will not close the question and we can continue this discussion. Thank you