Hello my name is ***** ***** I will help you with this.
Could you please explain your situation a little more?
Ok - have you spoke to the Council? What do they say?
Ok - you need to speak with the Council. See what they say. If they do not resolve it then you should write to the Chief Officer of the Council. That department will investigate the complaint.
If that does not resolve it then you can complain to the Local Government Ombudsman. They offer a free, independent service and can investigate your complaint for free at: www.lgo.org.uk
That should get things changed for you. Also you should contact your local Councillor. They are elected by you and as such should be able to help with local issues.
Can I clarify anything for you about this today please?
Exactly. They should be doing what they said. They are not and you should not let them get away with all these lies and deceit.
Does that clarify?
If I could ask you to rate my answer before you go today, otherwise the site does not pay me for the time spent with you today. Thank you in advance and good luck!