Thank you for getting back to me. When you have entered into a contract for work and materials, where the main focus is labour and skill, the Consumer Rights Act 2015 says that the work must be:
· Carried out with reasonable care and skill (to the same standard as any reasonably competent person in that trade or profession);
· Finished within a reasonable time (unless a specific time has been agreed); and
· Provided at a reasonable price (unless a specific price has been agreed).
In addition, any information said or written is binding where the consumer relies on it. This will include quotations and any promises about timescales or about the results to be achieved.
So the key here is whether you were specifically told that this work will be included in the price, or whether you were simply told that the work will cost £X, regardless of what happened and leaving the decisions with them. If the latter applies, then it would be more difficult for you to argue that they have acted in breach of contract because no specific arrangement was made about the type of work. As a specific price was also agreed you cannot then say that it was not provided at a reasonable cost because you agreed a price in advance. So your best chance of challenging this would be if you can show that they had given you specific details of the work to be done and in the end they did not actually do as they had promised, charging you for work which they promised but did not undertake.
This is your basic legal position. I have more detailed advice for you in terms of the steps you can take if you wish to take this further and apply more pressure for them to reconsider the charges, which I wish to discuss so please take a second to leave a positive rating for the service so far (by selecting 3, 4 or 5 stars) and I can continue with that and answer any further questions you may have. Don’t worry, there is no extra cost and leaving a rating will not close the question and we can continue this discussion. Thank you