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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 70003
Experience:  Over 5 years in practice
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I was going to have new Windows fitted by a company called

Customer Question

I was going to have new Windows fitted by a company called Smiths the guy who came said if I had any problems to phone him . An hour after he left I had a family crisis so txt this Shaun and told him I couldn't have the windows at this point no money had been taken from my account. A week later I got a call from a surveyer about the Windows stayin he would be round to measure up I told him I'd cancelled. So bot***** *****ne is they've taken £700 from my account and say I can't have it back as I didn't put it in writing but Shaun never told me that not even when I txt him so can u plz tell me what I can do many thanks Karen Dobkin
Submitted: 8 months ago.
Category: Law
Expert:  Jo C. replied 8 months ago.

What would you like to achieve please?

Jo C., Barrister
Category: Law
Satisfied Customers: 70003
Experience: Over 5 years in practice
Jo C. and other Law Specialists are ready to help you
Customer: replied 8 months ago.
Ok
Customer: replied 8 months ago.
I would just like my £700 back
Expert:  Jo C. replied 8 months ago.

Did you agree cancellation rights?

Customer: replied 8 months ago.
He never mentioned any cancellation rights he just told me to phone him
Expert:  Jo C. replied 8 months ago.

No but what about the paper contract?

Customer: replied 8 months ago.
Yeh I signed a contract but it was too late to take any money so when I text him no money had even been taken
Expert:  Jo C. replied 8 months ago.

It is not that simple.

Does the contract refer to cancellation rights?

I can do a phone call now if you are ready?

Customer: replied 8 months ago.
plz
Expert:  Jo C. replied 8 months ago.

All the best.

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