Hello, my name is***** am a qualified lawyer and I will be assisting you with your question today.
When the electrician did not attend at the scheduled time on the Wednesday, had you received any notification of his delay prior to him coming at 4pm?
OK thank you, ***** ***** it with me. I am in court today so will prepare my advice during the day and get back to you at the earliest opportunity. There is no need to wait here as you will receive an email when I have responded. Thank you.
Hi there. Thank you for your response. I will get back to you at the earliest opportunity. Many thanks
Just one more question - were you at any point told that there would be a charge for visiting and were these fees discussed with you before the visit?
Ok thank you. If you were simply told that the fees were £109 per hour then one would assume that these fees were for when work is actually undertaken, rather than just as a call out charge. Had the electrician turned up at the pre-arranged time then the work would have been completed and you would have paid them as normal for the work done. However, due to an unreasonable delay, by the time they turned up it was too late to complete the work and you should not be charged as a result of this as it was caused through no fault of your own and you did not have any work done, so you are basically just paying for the electrician turning up late and not in accordance with the pre-agreed times. As such you should not have to pay these fees which are unreasonable in the circumstances.
They may have threatened to send you a debtor letter but that does not really mean anything – it is just a request by them for you to pay the money, it does not give them any powers to force you to pay or adversely affect you or your credit score in any way. They would only be able to force you to pay if they took the matter to court and won, which in the circumstances is unlikely. So you can ignore these debtor requests they threaten you with and know that unless they win in court, they cannot really do much. You would get plenty of formal notifications when a claim is made to reconsider your position, but for the amount pursued and considering how this amount became due, I do not realistically see them going as far as court.
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