Hello my name is ***** ***** I will help you with this.
Why has the company refused to pay you back the £500 deposit?
Did they initially agree to do the work, you have this in writing?
Ok - then what you could even do is subtract the EXTRA cost that this job cost you.
For example if the order from this supplier was £1000 and it ended up costing you £500 you could claim this additional cost back,So you have a claim for the additional cost and the £500 deposit.
You are entitled to deduct it - they simply can NOT keep it.Can I clarify anything for you about this today please?
Correct. If they send a claim through you can counter claim for the deposit plus excess costs
Does that clarify?
All the best.