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Please can you provide some background information on the situation so that I can advise? Thank you
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The first thing you must consider is whether the agency has anything in their terms and conditions with you which allows them to cancel care at such short notice. If that is allowed under the contract you have with them then it would be extremely difficult for you to try and claim anything from them because you would have been aware of their cancellation terms and would have been expected to arrange any transport taking these into account. So for example it would mean ensuring that transport is booked at times when you are also able to contact them and cancel it at short notice if needed.
If the agreement had no provisions for early cancellation and the agency did cancel with unreasonably short notice, then you could accuse them of being in breach of contract and in tur to compensate you for any losses incurred as a result of their breach. The issue is that whatever you accuse them of they are not obliged to agree with you and compensate you so if they refuse to then the only way to do so could be by going to the small claims court.
This is your basic legal position. I have more detailed advice for you in terms of the steps you should follow to try and take this matter further, which I wish to discuss so please take a second to leave a positive rating for the service so far (by selecting 3, 4 or 5 stars) and I can continue with that and answer any further questions you may have. Don’t worry, there is no extra cost and leaving a rating will not close the question and we can continue this discussion. Thank you
Hi there, if you are affected by the terms of that contract, such as cancellation fees, etc then you should be able to see it or at least be told what the relevant terms are. There is no formal protocol to ask for it, you just have to contact the relevant department and ask for it. If the request is concerned then strictly speaking if there is no personal information about you in the document, they can potentially refuse to issue a copy or let you see the terms