Hello my name is ***** ***** I will help you with this.
Do you have it in writing that the tax rebate would make no difference please?
Sorry I was just in Court. have you asked for a copy of that telephone call?Do they accept they told you it would be covered?
You need to ask for a copy of the recording under the Data Protection Act, they should give it to you. Then you can write to them and dispute it. They can investigate the matter and report back to you.
If they do not uphold it, then you can complain to the Financial Ombudsman. They can consider the matter and report back to you.
The offer a free, independent service and can examine your complaint at: www.financial-ombudsman.org.uk
That should resolve the matter
Can I clarify anything for you about this today please?
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