Hello my name is ***** ***** I will help you with this.
How much did you pay?
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
Yes, if it is not what you ordered.
Does that clarify?
You issue proceedings as I have indicated above.
You then write and ask for it and then get your money back.
Are you not happy with the service I have provided or the legal answer?
You make a deposit, when you get the answer, that deposit is then credited to the expert who has answered your question.
So until you are happy with my answer there is no charge, thereafter its a one off fee