Hello Fiona my name is ***** ***** I will help you.
Who won't correspond with your solicitor?
Yes but who wont correspond with your Solicitor and why?Its not clear sadly.
Ok, your insurers are refusing to pay out.
Have you complained to the Ombudsman yet? If so, what did they say?
OK - so why cant your Solicitor issue proceedings?
Is he on a no win no fee?
Its bad news I am afraid. You would have signed terms and conditions of business when you started. This should set out how and when you will be charged.
But you are likely to need a Barristers opinion in order to see whether the case is worth taking forward and if you are likely to win.
So the Counsels opinion I can understand. But I cant see why cost £950 to get your hospital notes when under the Data Protection Act it would cost £50. Thats right - £50.
You should complain to the Managing Partner of the firm who can investigate your complaint. If you are still not satisfied you can then take it to the Legal Ombudsman who offer a free, independent service and can examine your complaint at: http://www.legalombudsman.org.uk/
Can I clarify anything for you about this today please?
If I could ask you to rate my answer before you go today, otherwise the site does not pay me for the time spent with you today. Thank you in advance and good luck!