Hello my name is ***** ***** I will help you.
Was there a check in where the condition was noted please?
OK. This is what you can do. Take photos as to the condition and either leave it in that condition or tell Foxtons you are getting it cleaned and expect the Landlord to pay. If they refuse then you can get the work done, then issue proceedings. But you can NOT withhold it from rent.
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://s3-eu-west-1.amazonaws.com/hmctsformfinder/n1-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
You can ask the Landlord to have it done (or Foxtons). If they refuse then yes you can - but make sure you have plenty of evidence, photos videos etc.
Does that clarify?