Hello, my name is***** am a qualified lawyer and I will be assisting you with your question today.
Is there a specific situation relating to the above points that you would like to know about or are you enquiring in general? Thank you
Hi there. Sorry I am in court today and forgot to ask, what is your current policy on the sale and return of these items?
OK thank you, ***** ***** it with me. As mentioned, I am in court today so will prepare my advice during the day and get back to you at the earliest opportunity. There is no need to wait here as you will receive an email when I have responded. Thank you.
No problem at all. I will get back to you at the earliest opportunity. Many thanks
Many thanks for your patience. Under the Consumer Rights Act 2015 a consumer has the right to reject an item within the first 30 days after purchase if it is not fit for purpose, of satisfactory quality or as described. If bought online they also have a right to return the item, no questions asked, within 14 days of receipt.
There is a clause which says that “If any of the goods are of a kind that can reasonably be expected to perish after a shorter period, the time limit for exercising the short-term right to reject in relation to those goods is the end of that shorter period.”
So if an item is likely to perish before the end of the above time limits the deadline to return them would be that shorter period within which they are likely to perish. If you are asking about rechargeable batteries, then any returns are unlikely to affect the perishability as at most they would need to be return within 30 days and then only if they are faulty.
The rights in relation to ex-display or second hand goods are exactly the same so you must satisfy yourselves that you have provided an adequate description of the item. It is entirely possible for a customer to buy a second hand item which was described in good working order, only to find out that there is a fault with it and if this was not mentioned at the point of sale, you will have to accept a return or if they prefer – a repair or replacement. So that is why you must test these goods thoroughly to ensure that what you are advertising is a true reflection to reality.
If you wanted to stick to the minimum time frames for returns then you may do so, which are 14 days for a return for items sold at a distance. You do not have to offer any returns period for items sold in store as once bought the buyer can only reject them if they are not as described, not fit for purpose or not of satisfactory quality.
If you need to refer to these rights then the official legislation is here:
For more specific guidance on parts of your rights then I would depend on which part you are after and these can be found scattered around on websites such as Which and the CAB. A simple Google search would also show most of them for your reference.
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You do not have to give them any warranty – this is voluntary and it is up to you if you want to offer that. You are entirely free not to offer them any warranty so how long a warranty you actually want is up to you. Whatever you offer, they will always have their statutory rights anyway and you cannot take these away
As to ex display items you do not have to give them the same warranties as new items – remember a warranty is just something the consumer gets in addition to their statutory rights which I explained earlier. So you can give them zero warranty but the customer can still return the item within 14 days if purchased online or reject it for a refund within 30 days if bought in store and the item is not fit for purpose, not as described or not of satisfactory quality.
Hope this clarifies?
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