How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jamie-Law Your Own Question

Jamie-Law, Solicitor
Category: Law
Satisfied Customers: 3645
Experience:  Solicitor
Type Your Law Question Here...
Jamie-Law is online now

On the question I asked last week about my tenancy, I now

Customer Question

Hi, to follow up on the question I asked last week about my tenancy, I now have a further issue. My Landlord has requested that I pay him directly. The draft tenancy agreement I signed states that I should pay the Agency, and the Agency won't supply me a copy of the signed Tenancy Agreement, as they claim it is not their property. Where do I stand legally? I am very confused about the whole situation.
Submitted: 9 months ago.
Category: Law
Expert:  Jamie-Law replied 9 months ago.

Hello and thanks for asking for me.

Why wont the agency supply a signed copy? Its the law.

Customer: replied 9 months ago.
Hi, I went to see the agency last Friday, and asked for a copy, they said it would be no problem, and they'd sort it asap.Email on Friday 17th September
Hi there
Just to keep you in the loop, I have reiterated to Mike again that the rent will be paid to us. Here are our details *****. I cant get access to the files today, frustratingly they are kept in a secure filing cabinet, and the key has been locked in my colleagues drawer – which I don’t have the key for!
So many keys!
Have a lovely weekend, and I will be in touch on Monday,
ChloeEmail on Wednesday 21st September
I hope you are both well. Apologies for the delay in getting back to you. I can confirm we have received your rent which has been transferred to Michael.
It does not say in the Tenancy Agreement about paying rent to your Landlord directly, we were not aware that he wanted to collect rent until after you had moved in. It is in fact quite usual for Landlords collect rent. We only acted for our landlord in an introductory capacity.
Whilst writing I confirm to you that as we were just instructed by the landlord to act in an introductory capacity, therefore we do not have an ongoing relationship. Therefore for all matters relating to the flat you must communicate with the landlord.
Kind regards
Email received later on Wednesday 21st September after asking for a copy of the contract again.Dear Vesna
I regret that I am not able to send to document over to you as it belongs to the Landlord,
Kind regards
ChloeSo, it appears we don't actually have a contract for the Tenancy we're in. And it appears that neither party has signed the same contract supplied by the Agency. And it appears that the Agency have taken all of my money, and also my deposit so far as I can tell has not been put in a Tenancy Deposit Scheme, and / or neither have I been supplied the relevant information regarding the scheme by the Agency.What do I do? Following my last question to you, I asked the Agency to confirm the dates both parties signed and explained that I would be seeking to recoup the costs I had incurred. They explained that they were going to seek legal advice from their side. Which I presume they have. And now they won't supply the contract I've signed. In addition, I've just received an email stating that they have "voided" the contract I signed.
Expert:  Jamie-Law replied 9 months ago.

You can ask for a copy under the Data Protection Act 1998. They are obliged by LAW to provide it.

Can I clarify anything for you about this today please?

Expert:  Jamie-Law replied 9 months ago.

If this answers your question could I invite you rate my answer 3, 4 or 5 starts before you leave today.

I am only paid for my work on this question if you rate my answer, using the star system at the top of the screen. Please do not forget! Thank you.

Please bookmark my profile if you wish for future help.

What Customers are Saying:

  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
< Previous | Next >
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
  • A quick response, a succinct and helpful answer in simple English. I believe I can now confront the counter party with confidence -- worth the 30 bucks! Rick
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther

Meet The Experts:

  • Jo C.

    Jo C.


    Satisfied Customers:

    Over 5 years in practice
< Previous | Next >
  • Jo C.'s Avatar

    Jo C.


    Satisfied Customers:

    Over 5 years in practice
  • Ben Jones's Avatar

    Ben Jones

    UK Lawyer

    Satisfied Customers:

    Qualified Solicitor - Please start your question with 'For Ben Jones'
  • Buachaill's Avatar



    Satisfied Customers:

    Barrister 17 years experience
  • Max Lowry's Avatar

    Max Lowry


    Satisfied Customers:

    LLB, 10 years post qualification experience
  • UK_Lawyer's Avatar



    Satisfied Customers:

    I am a qualified solicitor and an expert in UK law.
  • Kasare's Avatar



    Satisfied Customers:

    Solicitor, 10 yrs plus experience in civil litigation, employment and family law
  • Joshua's Avatar



    Satisfied Customers:

    LL.B (Hons), Higher Prof. Dip. Law & Practice