How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jo C. Your Own Question
Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 31300
Experience:  Over 5 years in practice
Type Your Law Question Here...
Jo C. is online now

I paid £1,000 last week on a credit card for two lifting.

Customer Question

I paid £1,000 last week on a credit card for two lifting facials. Yesterday I changed my mind, cancelled the appointment (due to happen next week) and requested a refund. However the salon have responded to say they don't give refunds and will hold the funds for alternative treatments in the future. I don't want any other treatments and £1,000 is a lot to lose. Do I have a right to a refund?
Submitted: 10 months ago.
Category: Law
Expert:  Jamie-Law replied 10 months ago.

Hello my name is ***** ***** I will help you with this.
Did you look this in the Salon, or at a distance/phone?

Customer: replied 10 months ago.
If I agree to the phone chat, will the original amount I paid be credited or is it £44 on top of the first charge?
Expert:  Jamie-Law replied 10 months ago.

On top as its an additional service. Some people prefer to talk on the phone. Or we can keep it online if you prefer.

Related Law Questions