Hello, my name is***** am a qualified lawyer and I will be assisting you with your question today.
So to confirm, this relates to a £30 bill that you paid in 2014 on your credit report?
OK thank you, ***** ***** it with me. I am in court today so will prepare my advice during the day and get back to you at the earliest opportunity. There is no need to wait here as you will receive an email when I have responded. Thank you.
Sorry just one more question - if you paid that money why was a default registered?
At first you should try and challenge this with Experian. You need to get a copy of your report from them and then fill in this online form:
They will contact EE ask them to check the accuracy of the data they’ve recorded. In the meantime Experian will add a ‘Notice of Dispute’ to the entry, showing anyone looking at your report that the entry is being disputed.
If EE do not remove the default you can contact the Communications Ombudsman, the regulator who can look into this and force them to act in any way they are instructed.
I hope this has answered your query. I would be grateful if you could please take a second to leave a positive rating (3, 4 or 5 stars) as that is an important part of our process and recognises the time I have spent assisting you. If you need me to clarify anything before you go - please get back to me on here and I will assist further as best as I can. Thank you
Experian cannot take the default without EE's permission so if EE are refusing to do so, you may have to contact the Ombudsman for an impartial and binding decision