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Had your daughter ordered a custom design vehicle with the first dealership?
Please can you also tell me how long it has been since she signed the order form and delivery of the vehicle?
Hi there Trevor. Thank you for your response. I will review the relevant information and laws and will get back to you at the earliest opportunity. There is no need to wait here as you will receive an email when I have responded. Also, please do not responded to this message as it will just push your question to the back of the queue and you may experience unnecessary delays. Thank you.
Many thanks for your patience. if she has agreed to a finance agreement to purchase the car then under the Consumer Credit Act she has 14 days to cancel such an agreement. The 14 day cooling-off period runs from the day the agreement is concluded or if later, from when you receive a copy of the agreement.
If she agreed to the finance when she visited on 16 Sept then she should still be in a position to reject the finance and cancel it.
Even if the dealer then tries to argue that she has a separate agreement to buy th car, whether through finance or not, she can say she is simply not buying it and that they can just re-advertise it to recoup any losses they are trying to claim. If they are able to re-sell it then they would not have suffered any real losses which they can pursue her for so it is unlikely that they can pursue her for any damages.
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and you too, many thanks
Hi Trevor, great news and thanks for taking the time to update me. We rarely hear about outcomes on customers we have helped so it is nice to get feedback like this from time to time. All the best