Hello, my name is***** am a qualified lawyer and I will be assisting you with your question today.
Had you informed them that you were going to cancel the direct debit?
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Many thanks for your patience. A contract would be implied in the absence of anything in writing and clearly there would have been some sort of contract here because they were providing you with a service and you were paying them for it. So a contract would have been in place. What they are likely referring to is the terms and conditions which you should have been sent at some point or been referred to detailing the requirements to provide notice to cancel their services. So it would appear that they are mostly aggrieved at your sudden termination without the appropriate notice.
Whilst you may try and claim for the costs of a new laptop/router, sadly these are not losses you can pursue them for as you have not ‘lost’ anything – you have the items you paid for, even if you did not need them. You can however argue that by not providing you with a service they had acted in breach of contract, although they do not have to accept that.
They can certainly ask you for payment even without having engaged with you in writing, but they will also be subject to certain regulations and if you believe that they are acting unfairly then you should contact Ofcom to complain about them or also try the communications ombudsman.
I hope this has answered your query. I would be grateful if you could please take a second to leave a positive rating (3, 4 or 5 stars) as that is an important part of our process and recognises the time I have spent assisting you. If you need me to clarify anything before you go - please get back to me on here and I will assist further as best as I can. Thank you
You are most welcome and I completely understand your frustration - I have been in a similar position in the past so can certainly empathise. The issue is we have to work within what the current law says and sadly it is impossible that the existing laws will ever be able to satisfy everyone or provide them with an outcome they desire. It does not mean you do not have rights, just that they may not necessarily be as extensive as you may have hoped.