the orders are sent without any reference to company B, however, these are their T&C's
Delivery & Returns
All orders are sent using the cheapest option unless otherwise advised. We advise clients to use recorded delivery which require a signature on delivery for both customer and client security. Missing orders will be resent at our expense on the condition the order is sent for as recorded or signed for to a mainland UK destination. We can accept no liability for losses if the shipments you select are not recorded or signed for. For international shipments, if insurance is included we will make a claim on your behalf and credit your account if successful.
Faulty products can be returned directly to us and we will send out a replacement, where no replacement is available, a refund will be issued. The customer should return it along with the order number and a description of the fault. If the product is faulty, we will pay for the postage to return it to us (return postage 2nd class recorded). For damage claims, a picture should be sent for assessment before deciding if a return is necessary. Returns must be agreed with XXX before sending.
The delivery address for returns is:
Returned items should be sent 2nd class recorded for the customers security.
If a product has to be replaced we will cover the cost of sending out the replacement. If a returned product is found to be not faulty, the product will be returned to the customer at their expense.
No invoice details will be included in your customer order, so they will not receive any information that is not meant for them. A return address label is attached to each order with our returns address on it (see above), if an order cannot be delivered the Post Office will keep it for five days, after that it will be returned to sender.