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Hello my name is ***** ***** I will help you with this.
She cant have her money back - she has simply changed her mind.
You are the lead holiday name and made the booking, but also on her behalf.
As such she is not entitled to a refund, unless you get one from the holiday company
Can I clarify anything for you about this today please?
Sure. You do not need to give it her back
If you get a letter from the Solicitor you say just that, she is not entitled to it back because you dont get anything back from holiday company
Does that clarify?
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