Hello my name is ***** ***** I will help you with this.
Have you made a complaint at all please?
Ok. I would write to the Company and make a formal complaint. They will investigate the matter and report back to you. If they do not uphold your complain then and only then can you complain to the Financial Ombudsman.
They offer a free, independent service and can investigate your complaint at: http://www.financial-ombudsman.org.uk/
They can look to see if you have been mis-sold or its been mismanaged.
Can I clarify anything for you about this today please?
If I could ask you to rate my answer before you go today, otherwise the site does not pay me for the time spent with you today. Thank you in advance and good luck!