Hello my name is ***** ***** I will help you with this.
How did you pay for the course?What do the terms say about change of Speaker please?
You could argue that they are in breach of contract and that this term is unfair pursuant to the Consumer Rights Act 2015.
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://s3-eu-west-1.amazonaws.com/hmctsformfinder/n1-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
I think you have a shot yes.
All you need to do is say that you were expecting x speaker and booked on that basis. You consider their terms to be unfair that they can change the program and you consider it has materially altered the content and you want a refund. If they dont within 14 days you will go to Court.
Does that clarify?
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