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What reason have they provided for not having completed it as yet?
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In the circumstances you should not only get all of your money back, but also get some extra compensation on top of that for disappointment. Weddings and holidays are one of a limited number of occasions where compensation for disappointment can be awarded because it is treated as a special occasion and the lack receiving the promised service could leave a sour taste and bad memories on what is supposed to be a special time. Also it is the full amount you should be pursuing them for because you paid for a wedding DVD, not for them to com and enjoy filming you on your day so the fact they have filmed you does not mean they can keep half of the money if they have then failed to provide you with the finished product.
You can consider taking legal action in the small claims court against them if you need to. That should be a last resort and there a few steps you should follow first but the option is there for you if needed and you have 6 years in which to do so, so there is no immediate rush.
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Thank you. Whenever a dispute arises over compensation owed by one party to another, the party at fault can be pursued through the civil courts. As legal action should always be seen as a last resort, there are certain actions that should be taken initially to try and resolve this matter informally and without having to involve the courts. It is recommended that the process follows these steps:
1. Reminder letter – if no reminders have been sent yet, one should be sent first to allow the party at fault to voluntarily settle this matter.
2. Letter before action – if informal reminders have been sent but these have been ignored, the party at fault must be sent a formal letter asking them to resolve this amicably within a specified period of time. A reasonable period to demand a response by would be 10 days. They should be advised that if they fail to do contact you in order to resolve this matter, formal legal proceedings will be commenced to pursue the compensation due. This letter serves as a ‘final warning’ and gives the other side the opportunity to resolve this matter without the need for legal action.
3. If they fail to pay or at least make contact to try and resolve this, formal legal proceedings can be initiated. A claim can be commenced online by going to www.moneyclaim.gov.uk. Once the claim form is completed it will be sent to the other side and they will have a limited time to defend it. If they are aware legal proceedings have commenced it could also prompt them to reconsider their position and perhaps force them to contact you to try and resolve this.
Whatever correspondence is sent, it is always advisable to keep copies and use recorded delivery so that there is proof of delivery and a paper trail. The court may need to refer to these if it gets that far.