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Thank you for your question
My name is Clare
I shall do my best to help you but I need some further information first
When did he first open the account?
Were you with him when he did?
A strange question I know - but have you ever physically met him - and did you Bank Transfer it to the Halifax account?
Had there been any transactions prior to the loan going in?
has he sent you copies of the Statement showing the funds?
Can you get hard copies of the letters sent to the Chepstow address?
Are you aware that the site charges more for a phone call?
Can you send me a copy of the screen snap shot?
I am trying to find a work round for this - but do just wish to try and double check things
Do you have the card in your possession?
What is the Chepstow address/connection?
Ah I see - when was that?
Could he come over again as a visitor?
So this is not the first loan that you have made?
Would he be willing to sign a Power of Attorney allowing you to deal with the matter?
My apologies for the delay - I have been unwell
As a starting point you need to get him to sign an Power of Attorney authorising you to deal with all matters regarding the Bank Account.
If he can have this sealed by the UK Embassy/Consulate in Accra to consolidate the evidence that he is a real person!
Armed with this (and your own passport) you can attend the branch and deal with them (although you may still face some resistance)
Since all you wish to have the money returned to the account from which it came this should be achievable.
Please ask if you need further details
Yes get it drawn up over here and send it to him and tell him to get it notarised at the British Embassy
A solicitor will not assist - but the Power of Attorney will!
The reason for the block is not a problem if you get the rest of the paperwork in order
The pOwer of Attorney shoudl be straightforward and cost maybe £100 and be completed with a couple of weeks
There is a good chance of success