Hello my name is ***** ***** I will help you with this.
Did you order this online or at a distance?
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://s3-eu-west-1.amazonaws.com/hmctsformfinder/n1-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
Ah ok. In that case I would not worry.
Debt collectors have no legal powers whatsoever.
If it went to Court and I doubt it would you can say they are in breach of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Does that clarify?
Its not a special order. If its standard you have 14 days to cancel.
Its not valid. The 14 days does NOT start until they notify you of the 14 days.
If I could ask you to rate my answer before you go today, otherwise the site does not pay me for the time spent with you today. Thank you in advance and good luck!