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Hello my name is ***** ***** I will help you with this.
Did you order this online or at a distance?
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://s3-eu-west-1.amazonaws.com/hmctsformfinder/n1-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
Ah ok. In that case I would not worry.
Debt collectors have no legal powers whatsoever.
If it went to Court and I doubt it would you can say they are in breach of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Does that clarify?
Its not a special order. If its standard you have 14 days to cancel.
Its not valid. The 14 days does NOT start until they notify you of the 14 days.
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