Hello my name is ***** ***** I will help you with this.
How much are you owed please?
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
14 days from today. You could say 21 days or 28 days. But 14 days is reasonable.
You send the letter to your Landlord and copy the agent, as this is who your contract is with.
County Court fees are here:
Does that clarify?
It is good for today Adela. If you have any more questions you can just post a new one.
I think the site also offers a subscription based service, which may be useful if you end up having a few questions.
If this answers your question could I invite you to rate my answer before you go today, otherwise the site doesn’t pay me for the time spent with you. Thanks in advance!