Hello my name is ***** ***** I will help you with this.
Have they asked for a fee yet please?
Ok - under the Consumer Rights Act 2015 it states:
62Requirement for contract terms and notices to be fair
(1)An unfair term of a consumer contract is not binding on the consumer.
(2)An unfair consumer notice is not binding on the consumer.
(3)This does not prevent the consumer from relying on the term or notice if the consumer chooses to do so.
(4)A term is unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties’ rights and obligations under the contract to the detriment of the consumer.
(5)Whether a term is fair is to be determined—
(a)taking into account the nature of the subject matter of the contract, and
(b)by reference to all the circumstances existing when the term was agreed and to all of the other terms of the contract or of any other contract on which it depends.
(6)A notice is unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties’ rights and obligations to the detriment of the consumer.
Therefore you can argue that under Section 62 of the Act the term is unfair and not binding. They have not provided any proper service and you should not have to pay.Can I clarify anything for you about this today please?
Indeed. They are also in breach of the 2015 by failing to act with all reasonable skill and care.
In my view you do not owe ANY fee
Does that clarify?
If I could ask you to rate my answer before you go today, otherwise the site does not pay me for the time spent with you today. Thank you in advance and good luck!