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Hello my name is ***** ***** I will help you with this.
What is the difference in value between a full service BMW and the one you have please?
Ok. In reality you wont be able to reject the car on the basis of the history of the car.
This is breach of contract because of false representation but that does not mean you can reject it.
You are entitled to loss of value, but not to return the car, because the car is working.
You need to write and set out your losses and request compensation within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not compensate you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://s3-eu-west-1.amazonaws.com/hmctsformfinder/n1-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
Correct. But in terms of cars the Court will look at the substantive element of the claim.
Does the car drive, does it work - the answer is yes. So its not a fundamental breach.
The breach here is the service history - you can get compensated for that by the difference in value.
It is very unlikely indeed a Court would agree and allow you to reject the car in total because it does not have the full service history
I am sorry if this is not the answer you want and certainly not the one I want to give you, but I have a duty to be honest.Can I clarify anything for you?
If I could ask you to rate my answer before you go today, otherwise the site does not pay me for the time spent with you today. Thank you in advance and good luck!