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Jamie-Law
Jamie-Law, Solicitor
Category: Law
Satisfied Customers: 3992
Experience:  Solicitor
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Brand new car purchased 25/06/16, wont start - where do I

Customer Question

brand new car purchased 25/06/16, wont start - where do I stand legally?
Submitted: 9 months ago.
Category: Law
Expert:  Jamie-Law replied 9 months ago.

Hello my name is ***** ***** I will help you with this.

Is the car on finance please?

Customer: replied 9 months ago.

yes it is

Expert:  Jamie-Law replied 9 months ago.

Ok, then you can reject it under the Consumer Rights Act 2015. It is not as described, fit for purpose or of suitable quality.

You can have a replacement or refund. Indeed your finance provider is jointly liable under Section 75 of the Consumer Credit Act 1974.

Therefore you can reject the vehicle. Usually you cant do this for minor cosmetic things, but as it cant be driven, you can do so!
Can I clarify anything for you about this today please?